Paul Herdsman is the co-founder of NICE Global, a service solutions outsourcing company out of Jamaica. NICE Global is a nearshore outsourcing company that allows businesses to use his services at a competitive rate yet be close enough they can still easily visit the NICE office and see firsthand how it runs and give firsthand what they want from NICE employees by allowing them to provide customer service to their customers.
Paul Herdsman chose Jamaica because it has a mostly English speaking community. This makes it a perfect place for a nearshore outsourcing company location.
Herdsman’s strengths were in customer service and streamlining daily customer processes to make the organization run smoother and more efficiently.
NICE Global offers services in the human resource and customer service areas, along with in technical support services. Paul Herdsman offers inbound sales and data entry services to his clients also. He also has online chat support services available to his customers so that they know their customer’s needs are being taken care of whether by phone or online. When companies outsource these services, it allows them to spend their time focusing on the continued growth of their businesses and development instead of on back end services.
When NICE gets a potential new client, they set up concrete goals with the client. Then they decide how the client wants each thing handled. Lastly, they set up metrics so clients can easily see and track progress and successes. This helps clients easily see the return on their investment which helps them have confidence in Herdsman and his team. Refer to This Article for additional information.
NICE is currently considering how to expand their company. They are looking at several things from enlarging current facilities to adding another location, perhaps even one that does bi-lingual services for their customers. Whatever Paul Herdsman and his team decide to do you can bet it will be done with the same integrity of his current business.