Paul Herdsman is the COO of NICE Global, a leading customer service company with offshore offices in Montego Bay, Jamaica. He created this company in 2014 after he found it necessary to have a centralized location where his clients would come for assistance. He set up the company in Jamaica because he found it to have a better environment for business operations. The costs of operating are low and make it possible for the company to offer competitive prices. With many companies around the world fighting for limited space in the market, it is becoming necessary for them to source crucial services such as customer service from experts.
Paul Herdsman formed NICE Global after gaining experience from other organizations he worked for before. He found out that he was interested in customer service solutions and would win many customers for his employers. He decided to partner with another entrepreneur to set up NICE Global. At the time of establishing this company, he had customers from 5 different countries. He found out that it was hard for him to offer personalized services to his number of growing clients. He also wanted to have room for creating a company that would grow.
Paul Herdsman has excelled partly because of the attention that he gives to the employees in his company. He believes that employees need to be treated with dignity and offered job security. Also, giving them an opportunity to advance their expertise is another great idea. Workers at NICE Global are recognized by getting rewards for the role they play. Job retention in the organization is also very good, and every employee has the opportunity to prove their capability. Paul Herdsman believes that the same steps should be followed everywhere. Other organizations need to understand that the role of employees is critical to the success of any business.
Paul Herdsman’s: Facebook Page.