From the business website Crunchbase.com, Paul Herdsman is the Chief Operating Officer at NICE Global.
A June 2018 article about Mr. Herdsman (who hails from Jamaica) in Weekly Opinion, explains some of what made him a successful entrepreneur. His company, NICE Global (of Montego Bay, Jamaica) takes on business processes for other businesses, such a after-hours phone support.
Herdsman puts a great deal of focus on growing and assisting people, starting with being a strong family man. Every day, he is closely involved with his two children, believing in “putting family first.”
For running a quality business well, he always tries to make sure new employees fit company culture, not just fill a slot. Happy employees make for better customer service, and less turnover. Also, the pay structure at NICE Global rewards employees for actually benefiting the company, not for busy work or working toward unimportant goals. And, in line with how the boss on his first job after college did so, Paul Herdsman ensures new hires learn all of the roles within the company, not just in their immediate work area. This leads to greater overall company unity and efficiency, as each employee has a better idea of the whole picture.
Acknowledging that no manager can run the whole business themselves, Mr. Paul Herdsman has come to realize, over the years, that it’s best to hire the best talent, then give them enough free rein. He knows that micromanaging them not only doesn’t allow them to grow in their roles, but limits him as manager focusing on overall strategy. Refer to This Article for more information.
Good problem solvers for clients is huge for staying competitive. Those who are good at solving simple OR complex problems, by asking pertinent questions, will go far. Paul Herdsman’s hard work and dedication to his goals (not just know-how) have helped lead his company to ongoing success.
In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman discussed these effective business lessons which he likes to share to aspiring and established business owners alike, that they can use to be successful like himself.