Paul Herdsman is the Chief Operations Officer of NICE Global (NICE), and he co-founded the company in 2014. NICE provides services such as outsourced email services, technical support, and customer service. Herdsman help build a good work environment. He feels by retaining employees it helps returning customer remain familiar with employees. He ensured that NICE treated its’ personnel like family. Herdsman made sure personnel was properly trained to ensure employees have all that is required to succeed at NICE.
Paul Herdsman feels employees should be rewarded for their efforts. NICE implemented performance indicators to ensure employees who actually get results are rewarded. The results should push the company forward. Herdsman feels that employees should know the roles and responsibilities of others, and the boss should know as well. Employees should also show respect to what each other do.
Herdsman believes by employees understanding and respecting the role and duties it creates more unity. It makes a business more efficient. Herdsman created an employee referral program. It would help attract good talented people to work at NICE. The potential employees of NICE must be able to work well with personnel already employed at NICE. They would be subjected to a phone interview background check and in-person interview.
Herdsman feels it is important for a person of leadership to know they must trust personnel enough to let them handle responsibilities normally held by a leader or boss. It will help businesses grow with personnel who are willing to take on tasks that normally done by leaders such as Herdsman. Go Here for additional information.
According to Herdsman, a business must be able to solve the problems of their clients. Businesses who are great problem solvers will be at the top of their industry. Herdsman believes to become a good problem solver the correct questions must be asked and the people should also be included that will help reach a good solution.